QUESTION 5 A Customer Relationship Management System (CRMS) keeps track of customer requirements including past purchase history and preferences. True False QUESTION 6 For SC&O management, the concept of meeting customer expectations is associated with quality True False QUESTION 7 In the context of Customer Relationship Management (CRM), the purpose of business is to attain mutually beneficial relationships only between the service providers and suppliers True False QUESTIONS Service operations are, by definition, dependent on customer resources which usually are homogeneous True False