Questions $1.$ What has Harley$-$Davidson done with its H$.$O$.$G$.$ pro$-$ gram to create an extraordinary customer experience that is unique and valuable to its members? Has the motorcycle manufacturer been successful? $2.$ To enlarge its customer base, what would you rec$-$ ommend Harley$-$Davidson do to cultivate long$-$term relationships with a younger audience, aged between $1834?$