Read at least two written documents that provide information about the business, its operations/processes, plans and continuous improvement systems, processes, and innovations. Also read at least one policy and procedures that outlines the organisation's processes for approvals, project management, change management and knowledge management. Make notes (for example using comments, highlighting or other review tools) on the documents as you read them to help you interpret the information. If you are basing this assessment on the case study, read the following documents: Case study details Strategic and Operational plans Organisational structure Internal and External Communication Policies and Procedures. Summarise the information you've collected. Your summary should address: key objectives key decision makers key operational processes