Read the case study and answer the following:

1. Name, position, who, what, why, and when?

2. List 3 immediate issues to be addressed (in order) then choose 3 topics that these issues refer to or fall under (one topic for each issue) - Topics are quality management, supply chain, logistics, HR work measurement, process strategy, job design, and training

3. List external and internal factors 

These are factors that will be taken into the consideration when developing alternatives i.e. people (customers, employees), materials, media, financial capabilities, competition, capacity, etc. 

4. List 3 best alternatives that will address the identified issues (in order/one alternative each issue and topic) with pros and cons of each

5. List 3 criteria to evaluate alternatives. One has to be qualitative, one has to be quantitative, and the last one can be either. Each criteria has be related and in order with issues, topics, and alternatives.

6. Alternative Assessment 

 

7. Preferred Alternative

- Indicate which is the chosen alternative and indicate what the outcome should be

8. Action and Implementation plan 

- Identify how the recommendation will be implemented: who, what, when, where, and how?

9. Missing information

- Identify what information was missing from the case that could have helped in the analysis

10. Assumptions

- Indicate what assumptions that have been made to help analyze the case

Tip Top Markets is a regional chain of supermarkets. On July 28, Karen Martin, manager of one of the stores, was disturbed by the large number of recent complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store's customer service desk for the last three Tuesdays. These are shown below. Analyze the data and make a recommendation to Karen. July 13 Wrong price on spaghetti Water on floor Store looked messy Store too warm Checkout lines too long Cashier not friendly Out of feta cheese Overcharged Out of Saran Wrap Out of Dove Bars Overcharged Out of brown rice Out of mushrooms Overcharged Checkout wait too long Shopping cart broken Couldn't find Aspirin Out of brown lunch bags Out of straws July 20 Out of low-salt pickles Checkout lines too slow Found keys in parking lot Lot keys Wrong price on sale item Overcharged on corn Wrong price on baby food Out of 500-ml Tide Out of green tea Checkout lines too long Out of romaine lettuce Out of large eggs Out of cranapple juice Out of pretzels Out of apricot jam Telephone out of order Out of cocktail sauce Water on floor Out of frozen squash Out of powdered sugar Out of nonfat peanut butter