Read the "Ethical Dilemma" vignette at the beginning of Chapter 5. How should Steven confront the unethical behavior occurring at the restaurant? Attached is the case study and the questions.

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Steven, a junior at Northeast State, just started working _ would take too much time to get another beef patty out part-time at a local fast food restaurant chain. Although of the freezer, cook it, and serve it to the customer. This not his dream job, it paid for tuition and books, and the is a fast food restaurant, after all, and I'm not interested restaurant gave him the flexible schedule he needed for in hearing customers complain about the time it takes for school. After a few months, Steven found he got along well them to get their food. Besides, the restaurants with the with all of his coworkers, but it was apparent they did not fastest service get a bonus from corporate headquarters. respect the company or the management. The employees Last year the supervisors rewarded us with some extra made fun of their bosses and treated the work area like _ money for doing our jobs so quickly." a playground. In some respects, Steven thought it was a Steven was somewhat taken aback by the honest reply fun environment to work in, especially after hours when and asked, "Wouldn't you be disgusted if you were served management was gone for the day. They played their music dirty food at a restaurant?" loudly, laughed, and talked with one another during the This time Julie's response was quick. She said, "What I down times instead of cleaning up their work areas like don't know won't hurt me." She walked off. they were supposed to. Despite the fact there were ethical Several weeks went by and the same practices policies telling employees how they were expected to act in continued. Steven became more and more concerned the workplace, these policies never seemed to be enforced. about the consequences that could happen in an One day, while working with his coworker Julie on the environment so laid back and unconcerned about safety food assembly table, Steven saw Julie accidentally drop a and health. It seemed like the more time that passed, the meat patty on the floor. Without so much as a flinch, she worse everyone's attitude became. bent down, picked up the patty, stuck it back on the bun, One day, at the beginning of his shift, Steven noticed and wrapped it up. It happened so fast that Steven wasn't the walk-in freezer had been left open. As he went to shut even sure he had seen right - especially since Julie had _ the door, he discovered a smell of rotten meat. It almost done it so casually. Steven watched in dismay as another made him vomit. "How could this happen?" he wondered. worker took the hamburger out to the customer. He threw away the rotten meat without asking anyone Over the next few weeks, Steven saw others, including because he was afraid of what the answer might be. the shift supervisor, do the same thing with burgers and After Steven threw out the spoiled meat, he began to other products. Once, an entire cheeseburger hit the greasy wonder how the culture of the restaurant got to the point of floor, was picked up, and was taken to the customer. This supporting such practices. He realized the seemingly minor time the customer complained the burger tasted funny unsanitary practices allowed major issues to arise that could and sent it back. Steven noticed other unsanitary practices possibly hurt someone. Steven felt he should say or do such as employees not washing their hands between something but to whom? He sat down and pondered what handling meat and vegetables and not washing utensils he should do. between uses. Obviously, such practices were against company policies and, if reported, the supervisors in QUESTIONS | EXERCISES charge could get in trouble and the restaurant would face 1. Describe the nature of the organizational culture in the investigations from the health department. However, there restaurant. What kind of opportunities are there for was ample opportunity for things like this to occur. There unethical behavior to occur? Are there any opportunities was no one watching them, and the shift supervisor also for ethical behavior? engaged in these activities. Steven felt it was the company's 2. What are some of the incentives employees might have responsibility to hire good people, so they were to blame if to engage in this type of behavior? these things happened. 3. If the organizational culture of the restaurant does One day, Steven approached Julie and asked, "Why do not change, what are some likely outcomes and so many people here serve food that has fallen on the floor consequences? to customers?" Julie thought about it briefly as though she had never - This case is strictly hypothetical; any resemblance to real persons, compaconsidered it before and replied, "I guess it's because it nies, or situations is cconcidental