Read the following and please assist with the question that follows:

The changing work force 

In the “Industrial Age”, managers were authoritarian, bureaucratic and controlling. Now we are  moving into the “Knowledge Worker Age”. Organisations are flattening and virtual teams are  commonplace as we enter an era of entrepreneurialism and global competition.  Educationalist Peter Drucker says, “Until recently it was taken for granted that most people were subordinates who did as they were told. The advent of the knowledge worker is changing this, and fast ... and for this change, management is totally unprepared.”   Challenges that once took years to  materialise now arise overnight as a result of fast-paced technological changes. Knowledge and creativity are at a premium, and are totally mobile. People no longer just show up for work. They want to make a difference. They want to be fulfilled. Being able to contribute, and be recognised, is becoming more of a motivator than a pay cheque.  

The press release states that, “management is totally unprepared.” Walter Shewhart developed the PDCA model that managers can use as a guide to assist with change. The change implicated here is in the way the company is being run. Explain, in your own words, how managers can plan for needed changes. Relate your explanation to the new type of management and employees