Read the scenario, and then answer the corresponding question.

Your friend works for a locally owned coffee shop. The coffee shop is known for excellent customer service as well as for its high$-$quality brew. For a class project, you interviewed the owner of the coffee shop and asked him how he maintains such an excellent customer service record. He said, "I empower my employees and treat them as adults."

Which of McGregor's management theories best describes the management style of the coffee shop owner?

Directive

Theory $x$

Theory $Y$