Researching training needs can be done through a variety of ways. One option is to use an online tool such as SurveyMonkey to poll employees on what types of training they would like to see offered.As you review performance evaluations turned in by your managers, you may see a pattern developing showing that employees are not meeting expectations. As a result, this may provide data as to where your training is lacking.There are also types of training that will likely be required for a job, such as technical training, safety training, quality training, and professional training. Each of these should be viewed as separate training programs, requiring an individual framework for each type of training. For example, an employee orientation framework will look entirely different from an in-house technical training framework.Training must be tied to job expectations. Any and all training developed should transfer directly to the skills of that particular employee. Reviewing the HR strategic plan and various job analyses may help you see what kind of training should be developed for specific job titles in your organization.Larry, a high school kid looking for a summer job, was hired as a cook at a nearby restaurant. Larry had no experience working in kitchens, but the supervisor who hired him, explained that it wasn't necessary, because they would train him. On Larry's first day, he was paired with a Senior Line Cook by the name of Tyler. Tyler wasn't especially thrilled with the idea of having to train a new guy on the busiest night of the week, and expressed his concerns to the manager. "You're our most senior employee, so that makes you the most qualified person to do the training." A frustrated Tyler didn't say much after that - and aside from giving Larry a nod of acknowledgement, his only words to him were "watch, and stay out of my way." By the time the main dinner rush hit, the entire kitchen line was bustling with activity and Tyler was doing his best to call orders, time out bills, and cook all at the same time. As more and more orders came in, the stress level in the kitchen had increased dramatically. It was at this point Tyler turned to Larry and barked, "I need you to run to the fridge and get me more hamburger meat!" Afraid to ask any questions, Larry quickly turned to look for the fridge, and as instructed, "ran" through the kitchen line to get more meat. A cook, unaware that Larry was coming through, turned to put up a dish, and collided with Larry. He never heard him coming.

1. Identify and list all the things that went wrong on Larry's first day.

2. When selecting an employee to do training, how much does seniority factor in on your decision, and why? Answer: Often seniority will be your starting point as they are the ones that usually have the most knowledge to share, but this alone should not determine your decision. A trainer should be an employee with experience, but they should also "want to share that experience," and know how to communicate it. Not all senior employees are open to that idea.

3. If an employee is good at their job, does that automatically make them a good trainer, and why?

4. As a group, come up with 5 top character traits you would look for in a qualified trainer.

5. When organising a new employee's training plan, what factors should you consider when scheduling the shifts..

6. What is the KEY takeaway your group has learned from this case study

1. A(n) __________is a document that communicates a marketing strategy for an offering.

2. In a SWOT analysis, SWOT stands for

3. Raw data transforms to information when

4. What term is used to describe when a customer purchases a product with no planning or forethought?

5. In the business-to-business buying process, what is the next step after the need is described and quantified?

6. The channel through which communication takes place is known as the

7. Which is the key function of "positioning" in marketing campaigns?

8. When a product is sold in as many outlets as possible a(n) ___________ distribution strategy is being used.

9. What type of segmentation is the primary starting point for most marketers?

10. _________ is defined as the variety of marketing communications an organization utilizes.