Review the $$Balanced Scorecard$$ as presented in the FY $2016$ Annual Report. Do you

think this is actually a Balanced Scorecard? Does it have too much or too little

information? What would you add or subtract?

$$ Consider the alternate universe where you had developed the strategy map. How would

you have developed different Critical Success Factors, and what would those CSFs be$?$

$$ Develop new indicators $($KRIs and KPIs$)$ that reflect both your new CSFs and the ones

identified by Wade and Janet. Explain how these are linked to your Critical Success

Factors.

$$ How would you collect the data necessary to assess the new KPIs and KRIs? Describe the

information systems that would be required, including all five components.