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Scenario 1: Cross-Functional Team Conflict Description: A cross-functional team at a tech company is tasked with developing a new software product. The team includes members
Scenario 1: Cross-Functional Team Conflict Description: A cross-functional team at a tech company is tasked with developing a new software product. The team includes members from engineering, marketing, and customer support. Engineering, led by Priya, is focused on developing a robust and innovative product. Marketing, led by Carlos, is pushing for a quick launch to capitalize on market trends. Customer support, led by Elena, is concerned about the potential increase in customer inquiries and the need for adequate training. Tensions arise as each department's priorities clash, leading to frequent disagreements in meetings. Discussion Questions: 1. How can the team balance the different priorities of engineering, marketing, and customer support to achieve a successful product launch? 2. What strategies can Priya, Carlos, and Elena use to communicate their concerns and find common ground without compromising their department's goals? 3. How can the organization support cross-functional collaboration and prevent similar conflicts in future projects
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