session objectives are 1. Shouldice Hospital illustrates characteristics both of manufacturing and service industries (cpt# 1, crs#1,#1): (cpt#9, cr#1, #12) 1.1 Three key MANUFACTURING, assembly-line like aspects which enhance Shouldice's overall performance are: 1 N 3. 1.2 Three key distinctive SERVICE industry-like aspects which enhance Shouldice's performance are: 1. 2. 3. 1.3 How do you expect that performance criteria at Shouldice are different from other hospitals? 1.4 What are differences in jobs of MDs, nurses, and staff at Shoudice vs. other hospitals? 1.5 How can Shouldice's performance be improved? session objectives are 1. Shouldice Hospital illustrates characteristics both of manufacturing and service industries (cpt# 1, crs#1,#1): (cpt#9, cr#1, #12) 1.1 Three key MANUFACTURING, assembly-line like aspects which enhance Shouldice's overall performance are: 1 N 3. 1.2 Three key distinctive SERVICE industry-like aspects which enhance Shouldice's performance are: 1. 2. 3. 1.3 How do you expect that performance criteria at Shouldice are different from other hospitals? 1.4 What are differences in jobs of MDs, nurses, and staff at Shoudice vs. other hospitals? 1.5 How can Shouldice's performance be improved