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Starbucks is the largest coffeehouse company in the world, with more than 21,000 stores in more than 50 countries, and 182,000 employees. The CEO of

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Starbucks is the largest coffeehouse company in the world, with more than 21,000 stores in more than 50 countries, and 182,000 employees. The CEO of Starbucks announced the expansion of the company's matrix structure in order to improve customer satisfaction. The company will now operate in the United States under four divisions: western/Pacific, northwest/Mountain, southeast/Plains, and northeast/Atlantic. Starbucks believes that with the new organizational structure, it will be able to develop products faster and with more appeal to customers. A second phase of the Starbucks organizational restructuring is the creation of centralized support functions that will help the United States and international divisions (Source: "The Organizational Structure of Starbucks, Unilever, and Wal-Mart," www. associatedcontent.com/article/782963/the organizational structure of starbucks.html, May 28,2008. 2. Do you agree that with the expansion of its matrix structure Starbucks will get the listed advantages? Explain

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