Styles 12) Estimating benefits and expenditures to determine whether a proposed system would be beneficial is known as A) the "best guess model of benefit analysis B) the "value added" benefit model C) the capital budgeting model. D) the estimated benefits model 13) Refer to the table below, which shows the results of payback, net present value, and internal rate of return analysis of four projects. Which is preferred by the payback criterion? D C 45 $1.851 19.64% 5 10 12.59% AB Payback 4 5 NPV $2.199 $201. IRR 20.24% 11.81% A) Project A B) Project B C) Project D) Project D 14) Which of the following will help organizations to determine whether a system's benefits justify the time, money, and resources required to implementit A) Economic feasibility. B) Technical feasibility. C) Legal feasibility D) Operational feasibility 15) Which of the following aspect of a feasibility study is concerned with human resources? A) Technical feasibility B) Legal feasibility C) Scheduling feasibility D) Operational feasibility 16) A good rule to follow to prevent behavioral problems associated with implementing a new system is "Avoid complex systems that cause radical changes." What expression is used to describe this system design rule? A) Allay fears and stress new opportunities. B) Keep the system simple and humanize it. C) Manage users' expectations D) Provide tech support. 17) Three months after Modern Helpdesks Incorporated began accepting e-mail service requests, several service advisors had never checked their e-mail accounts. This is an example of dealing with change by A) deterrence B) projection C) avoidance Display Settings D) Focus RE E