Submit a memo to the owner of a pizza restaurant that you work at. This is the format the teacher asked us to submit it as. No closing name at the end. Please check for sentence structure &/or suggestions.

Date: April 8, 2019 To: Carmine Stellato, Owner From: Krista Kamman, Marketing Manager

Subject: Improving Competitive Edge with Customers

As requested, I have researched three competitors in the area and have studied their pizza ordering and serving procedures. Here are my findings and recommendations.

Conclusions

Our store has many great qualities, but there are a few things we should change to improve our competitive edge. These are three of the main weaknesses that affect our productivity.

• Outdated oven. Our current oven does not cook pizzas in a timely manner. It takes 7 minutes to cook each pizza.
• Dough preparation time. Currently, our pizza makers take 2 minutes simply to prepare the dough for each pizza made.
• Customer service time. The time it takes for our patrons to receive their order is 16 minutes. Our competitors average is 11 minutes to receive an order.

Recommendations

These are my recommendations to improve our productivity.

• Replace Oven. Replace the current oven with a more efficient one that cooks in less time. Our competitors have updated models and can produce their pizzas more efficiently with an accelerated time; five to six minutes versus our seven minutes.
• Prepare Dough. Prepare the dough beforehand. This will save time on each order made. Two of the three competitors use prepared dough.
• Construct a New Customer Service System. A more efficient system for customer service is needed. Our competitors take names or give out numbers for their customers. This varies slightly at the three locations but is a more efficient way for our patrons to receive their food quicker.

Summary

I believe our restaurant will be more successful after we implement these changes. Can we meet on Wednesday, April 10 at 9 a.m. to discuss the suggestions?