Sunshine Homes is a real estate agency specialising in the rental of accommodation in Australia. The company has grown rapidly, employs 90 agents, and 5 new offices were open. The company management decided to upgrade the company IT infrastructure and develop a new Cloud-based Management Information System. The current organizational structure of the company is shown in Figure 1.

The two founders have divided the business between them. John Martin (who has a sales background) looks after the rentals/maintenance and operations side, and Ben West, an accountant, takes care of finance and administration. The small IT department within the administration function has an IT team where Kate Rose is an IT manager and Jack Fry is a team leader. The Sunshine Homes directors decided to outsource the Web development and signed a contract with the PB Web Design company who will develop the Cloud-based Management Information System. Kate Rose will be responsible for handling both communication with Phil Brown, PB Web Design director, and the Sunshine Homes offices IT infrastructure (network, hardware, software etc.)

The following cost categories are included in the proposed business model: 

• Hardware: storage, printers, desktops/mobile computers, network IT infrastructure 
• System Integration/Development: Project Management, design, testing, programming, security, another systems integration
• Fit-out 
• Employee expenses: salary, training, assistance
• Cloud-based Web Application development 
• Software licensing: Application Software, System Infrastructure software 
• System Maintenance and support

TASKS:

1. Create a Project Charter (PC)

2. Create a Project Network Diagram (PND)

John Martin Director General Manager Silvia Archer Operations Manager Dave Hunt Customer Service Manager PB Web Design Phil Brown Director Text Web Development IT outsourcing Richard Woods Finance Manager Ben West Director Finance Fig 1. Sunshine Homes organisational chart Mary Appleby Administration Manager Kate Rose IT manager Jack Fry IT team leader