Ted the manager Paradise Cafe , decided to change the software used to conduct transactions and enter customers orders Rather than creating a step by - step manual and training employees on how to use the new software , he decided to send a brief text to his opening staff to make them aware that they will need to learn and follow a new process the next morning The staff was unable to get the restaurant system open and place any customer orders for the first half of the day because they had no instructions on how to use the software . This is an example of how Ted failed to implement which stage in the 3 keys to behavior change ?

Direct the Rider Motivate the Elephant Shape the Path Find the Emotional Connection.