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Telephone inquiries of 1 0 0 IRS customers are monitored daily at random by Xiangling Hu . Incidents of incorrect information or other nonconformities (

Telephone inquiries of 100 IRS "customers" are monitored daily at random by Xiangling Hu. Incidents of incorrect information or other nonconformities(such as impoliteness to customers) are recorded. The data for last week follow:
Day
No. of Nonconformities
1
2
2
6
3
16
4
20
5
9
a) Using 3 standard deviations, the c-chart for the nonconformities is:
Part 2
UCLc = enter your response here nonconformities(round your response to two decimal places).
Part 3
LCLc = enter your response here nonconformities(round your response to two decimal places and if your answer is negative, enter this value as0).
Part 4
b) According to the c-chart, there
IS NO SIGNIFICANT
IS SIGNIFICANT
variation in the incidents of incorrect information given out by the IRS telephone operators.

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