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Telephone inquiries of 1 0 0 IRS customers are monitored daily at random by Xiangling Hu . Incidents of incorrect information or other nonconformities (
Telephone inquiries of IRS "customers" are monitored daily at random by Xiangling Hu Incidents of incorrect information or other nonconformitiessuch as impoliteness to customers are recorded. The data for last week follow:
Day
No of Nonconformities
a Using standard deviations, the cchart for the nonconformities is:
Part
UCLc enter your response here nonconformitiesround your response to two decimal places
Part
LCLc enter your response here nonconformitiesround your response to two decimal places and if your answer is negative, enter this value as
Part
b According to the cchart, there
IS NO SIGNIFICANT
IS SIGNIFICANT
variation in the incidents of incorrect information given out by the IRS telephone operators.
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