Question
The Chief Customer Officer (CCO) has just come to you with an issue: They need to be able to quantitatively back up their product improvement
The Chief Customer Officer (CCO) has just come to you with an issue: They need to be able to quantitatively back up their product improvement requests based on feature requests from customers, and are currently unable to do so. All of X Corporations' customer data is currently stored in Salesforce, which is used by the Customer Success, Support, and Sales teams. How would you address the following:
What would the build-out include?
How would you communicate this change for all the relevant teams?
How would you guide the relevant teams on how to make use of this?
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Operations Management Processes and Supply Chains
Authors: Lee J. Krajewski, Larry P. Ritzman, Manoj K. Malhotra
10th edition
978-013280747, 132807394, 9780132951814, 132807475, 132951819, 978-0132807395
