The ISP sends an invoice by email to the customer on the first working day of each month (Day 1). On Day 7, the customer has the full outstanding amount automatically debited from their bank account. If an automatic transaction fails for any reason, the customer is notified on Day 8. On Day 9, the transaction that failed on Day 7 is re-attempted. If it fail again, on Day 10 a late fee is charged to the customers bank account. At this stage, the automatic payment is no longer attempted. On Day 14, the Internet service is suspended until payment is received. If on Day 30 the payment is still outstanding, the account is closed and a disconnection fee is applied. A debt-recovery procedure is then started. Any time after the first transaction has failed, the customer may pay the invoice directly to the ISP. If so, the billing process is interrupted, and the payment is registered. This direct payment must also cover the late fees, based on the number of days passed since Day 7 (the last day to avoid incurring late fees). If the direct payment does not include late fees, the ISP sends a notification to the customer that the fees will be charged in the next invoice, before concluding the process