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The operations manager for Superfast Airlines at Chicago's O'Hare Airport noticed an increase in the number of delayed flight departures. She brainstormed possible causes with

The operations manager for Superfast Airlines at Chicago's O'Hare Airport noticed an increase in the number of delayed flight departures. She brainstormed possible causes with her staff: bullet Aircraft late to gate bullet Acceptance of late passengers bullet Passengers arrive late at gate bullet Passenger processing delays at gate bullet Late baggage to aircraft bullet Other late personnel or unavailable items bullet Mechanical failures Part 2 Complete the following cause-and-effect diagram to organize the possible causes of delayed flight departures into the following major categories: equipment, personnel, material, and procedures. Material Equipment Procedures Personnel I II III V Mechanical failures Passenger processing delays at gate IV Match each number in the chart with its corresponding cause. Number Cause I Passengers arrive late at gate Late baggage to aircraft Aircraft late to gate Acceptance of late passengers Delayed departures II Delayed departures Acceptance of late passengers Passengers arrive late at gate Aircraft late to gate Late baggage to aircraft III Passengers arrive late at gate Acceptance of late passengers Delayed departures Aircraft late to gate Late baggage to aircraft IV Late baggage to aircraft Delayed departures Passengers arrive late at gate Acceptance of late passengers Aircraft late to gate V Late baggage to aircraft Passengers arrive late at gate Aircraft late to gate Acceptance of late passengers Delayed departures

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