The process of defining a database so that it faithfully represents all aspects of the organization including its interactions with the external environment is called

	a	data development.
	b	data modeling.
	c	data definition.
	d	data designing.

Merlin Frodo has been doing custom piercings and tattoos for over thirty years. His home and place of business is a garage in the harbor district of Seattle, Washington. He keeps meticulous records of every job he has ever completed. These have been entered into a computerized accounting information system that his accountant refers to as a "data warehouse." Merlin is considering adding scarification to his service offerings and has asked his accountant to identify past customers who might be likely candidates for this service. Merlin wants his accountant to engage in

	a	data mining.
	b	customer resource management.
	c	customer auditing.
	d	enterprise resource planning.