The purpose of the project is to have you explore the operations function of an existing production or service organization that you are familiar with. On completion of the project you should understand how a service or product is generated and delivered to the customer from the operations management point of view. The project needs to be about 10 pages or longer and contain the following tasks/details:

1.Document current operations. Using flowcharts, job analyses, job descriptions, verbal explanations, or similar methods, you should explain the operations activities and technology for the firm. Specifically, the various inputs, transformation processes, and several outputs must be identified.

2.Briefly discuss how the operations activities are performed in the selected company. You can choose to mimic the content of the book to identify the activities. Possible activities to include are provided below:

Forecasting
Capacity planning
Project management
Facility location and layout planning
Quality management and/or quality control.
Inventory management

3.For one of the activities discussed in Activity 2, identify one operating need or problem in the company, describe the problem as you best understand it, and suggest one or more tentative solutions to the problem.