The success of a knowledge management solution depends on a number of contingency factors, how the solution is assessed and the risks of Intellectual property loss. Q.4.1 Recommend the KM processes and sub-processes, using a contingency (10) approach, for a large organisation that uses a differentiation strategy operating in an uncertain environment. Q.4.2 Suggest the circumstances in which a quantitative knowledge management (5) assessment is suitable. Q.4.3 (5) Identify measures to assess the direct impact of KM on organisational performance. Q.4.4 Give examples of how copyright can be used to protect intellectual property (5) loss