Think about the importance of performance issues we face in the hospitality industry and how discipline is related. When most people think of the definition of discipline, they often think of punishment; however, as the book defines discipline, it is also a process that corrects undesirable behavior. You could also say it's a system that teaches people to obey rules or codes of behavior.

What are some common performance issues you see in the hospitality industry? What is management's role in handling these issues?

What do most employees expect from the workplace regarding discipline? Do you think most adults do not agree with punishment or want discipline? Why or why not?

-What are the consequences of a workplace without much discipline? What are the benefits of having a workplace that has good discipline?