This assignment is to read The IT System That Couldn't Deliver case study. Assume that you are Diana Sullivan. Briefly describe your next steps at Lenox and why you feel this is the best way to proceed. Feel free to utilize some of the comments presented in the case by the expert commentators. Be sure that your plan is do-able and reasonable (and quitting is not an option!). Keep your response to one page, though it shouldn't take that much writing to complete this case summary.