Threads Main View Page 1 of 4 Workshop Four - 4.3 Discussion Toyota Lessons Learned Introduction and Alignment Maintaining a reputation as a quality supplier is a key challenge facing leaders. One of the goals of this program is to increase the level of your critical-thinking ability. Upon completion of this assignment, you should be able to: Identify potential failures in project-management practices resulting in quality failures as well as risk to an organization's reputation. Resources Textbook: Quality Management for Organizational Excellence Textbook: Project Management Process, Technology, and Practice File: Accessing Quality Progress Articles.pdf (https://pearson.box.com/shared/static/zbzusturs5ssunivdrqh.pdf) Article: 'Where to Start': http://asq.org/quality-progress/2010/04/customer-satisfaction-and- value/where-to-start.html (http://asq.org/quality-progress/2010/04/customer-satisfaction-andvalue/where-to-start.html) Article: 'How Will You Manage?' http://tinyurl.com/o5adlml (http://tinyurl.com/o5adlml) Background Information Building a quality reputation takes time, but losing it can happen quickly. Consumers are quick to praise and criticize products and services using social media. Truly, an organization's reputation must be earned daily in the marketplace. When marketplace failures happen, leaders must learn how those failures occurred in how the processes were managed so that steps can be taken to prevent repetitions. Instructions 1. Read the articles 'Where to Start': http://asq.org/quality-progress/2010/04/customer-satisfaction- and-value/where-to-start.html (http://asq.org/quality-progress/2010/04/customer-satisfactionand-value/where-to-start.html), pages16-23, and 'How Will You Manage?' http://tinyurl.com/o5adlml (http://tinyurl.com/o5adlml), pages 62-64. Think about the challenges facing Toyota discussed in the Where to Start article. 2. Navigate to the threaded discussion and respond to the following questions: a. How might the Toyota challenges have been reduced, if not avoided, through projectmanagement practices? b. How would you apply the advice in the article 'How Will You Manage?' to Toyota leadership? 3. Your initial response should be 150 to 200 words in length. Using APA format, include two citations from the reading. 4. Your initial post is due by the end of the fourth day of the workshop. 5. Post a critical analysis of postings by two of your classmates by the end of the workshop. a. Each critical analysis of your classmates' postings should be written to include the following topics: http://threadcontent.next.ecollege.com/(NEXT(4bd65ce059d14e1aa46a37723889b186))/M... 2/26/2016 Threads Main View Page 2 of 4 i. Identify important information (facts, experiences, data). ii. Identify the main conclusions drawn. iii. Analyze key concepts to understand your classmate's line of reasoning. iv. Identify the underlying main assumption(s) of your classmate's thinking. b. The focus for your critical analysis is not whether or not you agree with your classmates, but how well his or her position was presented. c. Each response should be at least 100 words in length and cite one credible source from the textbooks or articles using proper APA format. Assessment Criteria Criteria 10 Points 8-9 Points You critical analysis about how the Toyota challenges Toyota challenges might have been reduced, might have been reduced, if not avoided, through project- if not avoided, through project- management practices. Criteria demonstrated competent critical analysis about how the Toyota Challenges You demonstrated clear, insightful management practices. 10 Points 8-9 Points 5-7 Points You demonstrated limited critical analysis about how the Toyota challenges might have been reduced, if not avoided, through projectmanagement practices. 5-7 Points 0-4 Points You demonstrated little to no critical analysis about how the Toyota challenges might have been reduced, if not avoided, through projectmanagement practices. 0-4 Points You You demonstrated limited critical demonstrated little to no critical thinking about how you critical thinking about how you thinking about how you would critical thinking about how you would apply the advice in the would apply the advice in the apply the advice in the would apply the advice in the article How Will You Manage? article How Will You Manage? article How Will You Manage? to Toyota leadership. Criteria You demonstrated competent article How Will You Manage? Toyota Leadership You demonstrated clear, insightful to Toyota leadership. to Toyota leadership. to Toyota leadership. 12 points 10-11 Points 7-9 Points 0-6 Points http://threadcontent.next.ecollege.com/(NEXT(4bd65ce059d14e1aa46a37723889b186))/M... 2/26/2016 Threads Main View Page 3 of 4 You demonstrated You demonstrated You demonstrated You demonstrated clear, insightful critical thinking competent critical thinking limited critical thinking about little to no critical thinking about your classmates' about your classmates' your classmates' about your classmates' postings in determining the postings in determining the postings in determining the postings in determining the Response logic of their arguments, the logic of their arguments, the logic of their arguments, the logic of their arguments, the to Classmates correctness of their facts, the correctness of their facts, the correctness of their facts, the correctness of their facts, the reasonableness of their reasonableness of their reasonableness of their reasonableness of their interpretations, and their interpretations, and their interpretations, and their interpretations, and their consistency with the consistency with the consistency with the consistency with the substance and intent of their substance and intent of their substance and intent of their substance and intent of their references. references. references. references. Criteria 8 Points 6-7 Points Your sentence structure is complete with Spelling, Length, and Citation minor errors (fragments, correct spelling, punctuation, Grammar, Your sentence structure has run-ons) with correct spelling, and capitalization punctuation, and and varied diction and capitalization and limited word choices. diction and word choices. Your assignment Your length is correct with sources assignment length is correct correctly cited. with sources correctly cited. 3-5 Points Your sentence structure has several errors in sentence fluency with multiple fragments/runons and poor spelling, punctuation, and/or word choice. Your assignment length is inadequate with several citation errors. 0-2 Points Your sentence structure has serious and persistent errors in sentence fluency, sentence structure, spelling, punctuation, and/or word choice. Your assignment length is inadequate with several citation errors or sources are not cited. http://threadcontent.next.ecollege.com/(NEXT(4bd65ce059d14e1aa46a37723889b186))/M... 2/26/2016 Threads Main View Page 4 of 4 Total Points 40 Topics Toyota Lessons Learned Toyota Lessons Learned Post your discussion response by clicking the 'Respond' button. Respond No one has responded to this topic. To be the first respondent, click the Respond link below the topic. http://threadcontent.next.ecollege.com/(NEXT(4bd65ce059d14e1aa46a37723889b186))/M... 2/26/2016