To make feedback effective, we should do what? Choose the BEST option according to the article "Actionable Feedback":

Select one:

a.Focus on the person and his or her personality so the person can improve in useful ways.

b.Provide specific instances or illustrations to support our feedback.

c.Mention a higher authority wanted us to give the negative feedback so we can maintain a good relationship even when giving bad feedback.

d.Make general and global comments so that we do not make a person defensive.