Trendy Fashions, a large retail chain, is experiencing conflict and organizational politics among its managers. The company's customer service ratings are suffering, and managers are pointing to other departments as the cause of the problem. The conflicts and politics are further contributing to the customer service problems. The CEO of this chain has just heard about the appreciative inquiry process and thinks this might be a good technique to use to improve this situation. He needs more information on this process.

The CEO of Trendy Fashions should know that the four stages of appreciative inquiry, in order, are

Select one:

a. problem identification, envisioning, choosing the best solution, and appreciating.

b. dialoguing, innovating, creating, and appreciating.

c. problem identification, causal analysis, recommended solutions, and choosing the best solution.

d. discovery, dreaming, designing, and delivering.

e. problem identification, envisioning, performing, and evaluating.