Two days after an alcohol and drug case worker met with a client- Jane who is suffering co-existing mental health and alcohol and other drug issues, her partner Harry who is also suffering co-existing mental health and alcohol and other drug issues makes an appointment to see the same worker. The worker is pleased, because they assume it means that Jane has talked to Harry, and he has agreed to get help as well. However, as soon as Harry arrives the worker realizes that something is wrong. Harry is stony-faced and agitated, and before the meeting even starts even starts, he begins yelling at the worker angrily saying "What did you say to her? Why did you go poking your nose in our business?"

1. Explain how the worker could use de-escalation techniques, conflict resolution and negotiation skills to manage this situation and prevent it from deteriorating.

2. Identify 3 contingency strategies the worker could use to manage safety risks in this situation

3. Explain how the worker could apply the principles of motivational interviewing when communicating with Harry, to try to build a more effective working relationship 4. Explain what the worker should do if Harry demanded they