UMGC Lack of Qualified IT Personnel The importance of IT professional support can be a very common IT issue for most businesses. Most times, inexperienced staff have no clue how to fix a problem and just get stressed out. And this affects their general productivity. A shortage of IT specialists not only has a major impact on the quality of products and systems but also increases the risk of information leaks, raises the issue of company credibility, and hinders competitiveness due to the inability to develop new systems. This can lead to various problems for IT company management and directors