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United Airlines averages a 4.1 sigma rating for successful baggage handling. Where a defect is defined as luggage lost for longer than 1 day? Discuss

United Airlines averages a 4.1 sigma rating for successful baggage handling. Where a defect is defined as luggage lost for longer than 1 day?

Discuss why it would be impractical for United to try to achieve a 6 sigma rating for this process.

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