Upward communication can be solicited or unsolicited. T/F

Question 81(1 point)

RFP stands for ________.

Question 81 options:

A)

Requirements for Proposal

B)

Required for Procedures

C)

Required for Prioritization

D)

Request for Proposal

Question 82(1 point)

________ are a form of primary research.

Question 82 options:

A)

Memos

B)

Questionnaires

C)

Newspapers

D)

Expert opinions

Question 83(1 point)

If your sales pitch is strong enough, there is no need to spend time in your message offering counter-arguments to possible reader objections.

Question 83 options:

True

False

Question 84(1 point)

When asking for a big or difficult favour, ________.

Question 84 options:

A)

open with an apology for bothering the reader

B)

open with a closed question

C)

end with a specific request for action

D)

assume the reader knows the background of the situation

Question 85(1 point)

Your personal reputation plays a part in whether your favour request is successful.

Question 85 options:

True

False

Question 86(1 point)

"Short-term pain for long-term gain" is one argument that a reader of a persuasive message could find acceptable.

Question 86 options:

True

False

Question 87(1 point)

The purpose of a collection letter is to collect payment for an overdue bill while preserving the customer relationship.

Question 87 options:

True

False

Question 88(1 point)

A follow-up memo is a good way to record the main points of a meeting or conversation.

Question 88 options:

True

False

Question 89(1 point)

It is acceptable to send a "thank you" or congratulatory message by e-mail.

Question 89 options:

True

False

Question 90(1 point)

When deciding who should receive a copy of a memo, it is best to ________.

Question 90 options:

A)

learn who wants to receive copies of memos on certain topics

B)

send it only to upper management

C)

ask the receiver with whom they want to share the information in the memo

D)

include as many people as possible so that no one feels excluded

Question 91(1 point)

"Flaming" in an e-mail does not solve problems and can result in serious repercussions.

Question 91 options:

True

False

Question 92(1 point)

Modifying your e-mail distribution list means ________.

Question 92 options:

A)

making sure only top executives receive your e-mail

B)

making sure everyone's name is spelled correctly

C)

deleting everyone who doesn't usually reply to your e-mails

D)

pruning the distribution list so that only those who have a legitimate need for the message receive it

Question 93(1 point)

In a PowerPoint presentation, it is not necessary to create an agenda slide.

Question 93 options:

True

False

Question 94(1 point)

The audience can convey its interest to the speaker through non-verbal cues.

Question 94 options:

True

False

Question 95(1 point)

A good leader of a meeting ________.

Question 95 options:

A)

avoids inviting difficult people

B)

encourages interruptions

C)

prefers groupthink

D)

keeps to the agenda

Question 96(1 point)

According to Robert's Rules of Parliamentary Procedure, meeting minutes donotrecord ________.

Question 96 options:

A)

summary of new business and announcements

B)

description of old business

C)

the date, time, and place of the meeting

D)

informal meetings

Question 97(1 point)

During a web conference, participants only have access to images, not sound.

Question 97 options:

True

False

Question 98(1 point)

In oral presentations, the smallest size for type in visual aids is ________.

Question 98 options:

A)

100 point

B)

60 point

C)

30 point

D)

15 point

Question 99(1 point)

In oral presentations, signpost words like "the next point" are used in a ________.

Question 99 options:

A)

logical structure

B)

combination structure

C)

narrative structure

D)

formal structure

Question 100(1 point)

________ isnota good attention-getting device for the beginning of a presentation.

Question 100 options:

A)

Citing a relevant quotation

B)

Asking the audience an interesting question

C)

Stating an unexpected statistic or fact

D)

Describing your credentials and experience