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using the following link answer the following questions- https://www.youtube.com/watch?v=GEhsoXxp-E4 What was the service part of the sales process? What was the expereince that customers were

using the following link answer the following questions-

https://www.youtube.com/watch?v=GEhsoXxp-E4

What was the "service" part of the sales process?
What was the "expereince" that customers were left with?
How does Apple refer to their sales staff? Why does this matter?

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