Wells Fargo got a poor reputation ranking to start 2020 and the name has been synonymus with scandal. How can you implement changes to

1.) Achieve a 5% increase in Customer Satisfaction(per American Customer Satisfaction Index)

2.) Build on Customer Loyalty scores from previous year

3.) Increase total number of Online Account openings

4.) Reach donation goal of $450 million (donated $444 million in 2019)