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What are the back-stage elements of (a) a car repair facility, (b) an airline, (c) a university, and (d) a consulting firm? Under what circumstances

What are the back-stage elements of (a) a car repair facility, (b) an airline, (c) a university,

and (d) a consulting firm? Under what circumstances would it be appropriate or even desirable to

allow customers to see some of these back-stage elements, and how would you do it?

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