What are the challenges that different generations of customers present for a CSR who strives to provide exceptional customer service?Be specific and reference "Serving Different Generations,"

1)From Figure 4.4 on page 51 of the textbook, which of the fundamental service skills do you believe is most important, and why? five sentences to explain your reason for choosing that skill.

2)Recall a recent purchase you have made that resulted in exceptional customer service. What made that experience exceptional?

3)Based on what you learned from the book and from your own experience, list three actions or behaviors that you think advance Extraordinary Customer service.