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What are the key drivers that motivated SONAE MC to start the lean initiative? Implementation of lean principle is a challenging project. Evaluate how SONAE

  1. What are the key drivers that motivated SONAE MC to start the lean initiative?
  2. Implementation of lean principle is a challenging project. Evaluate how SONAE MC dealt with the scale and complexity of the implementation (i.e. the large number of stores, large number of people involved, etc.). Please provide specific examples in details to better illustrate.

[SONAE MC], When Lean Comes to Service, Case Study Reference no 6110161

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