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What does The Rating Game suggest about the impact of ratings on the emotional labor of employees? Group of answer choices Allow employees to express
What does "The Rating Game" suggest about the impact of ratings on the emotional labor of employees? Group of answer choices Allow employees to express dissatisfaction Encourage employees to be more authentic Promote a laid-back working environment Empower employees to advocate for their rights Lead to coerced friendliness and subservience
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Introduction To Hospitality Management
Authors: Dennis R Reynolds, Imran Rahman, Clayton W Barrows
1st Edition
1119367557, 9781119367550
