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What should a restaurant server do when faced with an irate customer who has received undercooked after a long wait? How can he or she
What should a restaurant server do when faced with an irate customer who has received undercooked after a long wait? How can he or she avoid a service failure by being empowered?
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Contemporary Marketing
Authors: Louis E Boone, David L Kurtz
14th Edition
032458203X, 978-0324582031
