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Which of the following statements pertaining to the SERVQUAL scale is correct? Customer satisfaction Tangible Empathy Assurance
Which of the following statements pertaining to the SERVQUAL scale is correct?
Customer satisfaction
Tangible
Empathy
Assurance
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Fundamentals of Management
Authors: Robbins, DeCenzo, Coulter
7th Edition
132996855, 0-13-610982-9 , 9780132996853, 978-0-13-61098, 978-0136109822
