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Which two metrics appear to be related? Monthly Goals: Calls per Hour (Calls/Hr) 11,500, Customer Service Score (CS Score) 87, Job Satisfaction (Job Sat.) 92,
Which two metrics appear to be related? Monthly Goals: Calls per Hour (Calls/Hr) 11,500, Customer Service Score (CS Score) 87, Job Satisfaction (Job Sat.) 92, Escalations (Esc.) 10, Resolutions (Res.) 91 Calls per Hour
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Hospitality Management Accounting
Authors: Martin G Jagels, Catherine E Ralston
9th Edition
0471687898, 9780471687894
