WORK PLACE: HOSPITALITY

1) Explain the roles and responsibilities at your organisation/or within your area of hospitality for the following:

Your supervisor or manager

Your team members and/or work colleagues.

2) Relay your organisation's policies and procedures for three of the following:

Administration and reporting, e.g. completing financial transaction, completing work plans and schedules and work handovers

Hygiene, health and safety requirements

Security requirements

Customer service

Complaint handling.