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You are a manager in a supermarket. One evening, you hear raised voices and see Chuck shouting at a customer, I ' m not
You are a manager in a supermarket. One evening, you hear raised voices and see Chuck shouting at a customer, Im not going to put the bread in a separate baol Im ooing to put it in the top of this bao so it doesn't get squashed. That's good enough!" Because yelling at customers is not allowed, you intervene and take care of the customer, and you ask Chuck to meet you in the office. There you use suspending Chuck without pay for the rest of his shift, to try to prevent this behavior from happening again.
If a manager uses positive reinforcers, such as money and gift certificates, to shape the behavior of his or her employees, what can the manager then expect? Check all that apply.
To satisfy the employees' affiliation needs
To satisfy the employees' lowerlevel needs
To see a temporary increase in the rewarded behaviors
To see a longterm increase in the rewarded behaviors
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