You are a mortgage broker and your new clients, Mr and Mrs Merimax, aged 44 and 46, have asked you to assist them to obtain a loan for the purchase of a block of vacant land on which they intend to build a home. The land is in a quiet inner residential suburb, is 825m2 , including the driveway, has no special zoning, but it is a battleaxe block (see green Lot 2 in diagram below) so the driveway runs beside a friends established property (Lot 1) which already has a new house built. Your clients are not first home buyers as they have purchased and sold a home before, but they are currently renting at $700 per week. They did not use a broker last time. They indicate that they want to buy the land now but will probably return to you for a construction loan within 24 months. They have not considered building costs or design ideas at this stage and are in no rush to build. Both doctors, they have a high combined income and have a 30% deposit saved. The purchase price is $450,000 and they are very comfortable with this.

Building and maintaining relationships are key elements of a mortgage brokers ongoing success. Thinking about the Settlement process:

Outline one example of a magic moment you could provide to this new client.