You are the Rooms Division Manager of a fictional hotel, and have been tasked by your Hotel General Manager (GM) a business case on the development of a new position as a chief concierge within your department. You will research, by using minimum five (5) credible references, and expand on the reasoning for having the chief concierge. It may already be a known position within a Rooms Division Department, however you shall assume that your fictional hotel does not have this position. Your academically supported results and findings shall be presented to your GM in the way of a business report and by using a mind map.

Introduction

Discussion

Conclusion

Reference

Appendix

Mind map