You are working at Sunnyview Residential Care Facility. You are a support worker about to start your break. As you are approaching the staff room you overhear Rachel and Janice, two staff members, arguing loudly. Rachel is unhappy with Janice, as she is always taking long breaks, and expresses her frustration by loudly voicing that Janice is a very irresponsible employee. She says that taking such long breaks is breaching her duty of care towards the aged care clients that she supports. Janice storms out of the staff room and as she walks away, she shouts that Rachel is not her manager and that she does not take any orders from her. There were four other staff members that had witnessed this in the staff room.

Thomas Jackson : He is Supervisor and I emailed him about this problem and he replied me as below: Firstly, thank you for your email. It is important that as a team we all look out for each other, and I am glad to see you are looking out for Rachel and Janice as part of your team. I understand your concerns, and I really value the suggestions you made. I will make arrangements to talk to Rachel and Janice privately, so we do not breach any privacy or confidentiality issues. A chat would be great, so please come by the office when you get a moment, and we can discuss more.

Question:

Why is it important that Thomas does the following: Listens to your requests.

Clarifies any meaning he is unsure of

Responds to you appropriately.

Exchanges information in a timely manner

Respects confidentiality procedures Complete the table:

Communicating effectively with people	Why is this important?
Listening to request
Clarifying meaning
Responding appropriately
Exchanges information in a timely manner
Respect confidentiality procedures

Please answer those empty tables. Thanks.