You have been asked to be a team facilitator for a process improvement (PI project for the
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Question:
You have been asked to be a team facilitator for a process improvement (PI project for the HIM department. This is the first time for you to participate at this level as a team member. You understand PI processes and the tools used to achieve goals and are a good communicator. However, you are concerned that you may not have the interpersonal skills necessary to be a good facilitator. Describe the facilitator's role in the team and determine how interpersonal skills are used. Share your opinion on how important interpersonal skills would be in a facilitator role and why. Resource Shaw, P. L. and D. Carter. 2019. Quality and Performance Improvement in Healthcare, A Tool for Programmed Learning, 7th ed. Chicago: AHIMA.
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