You have been having problems with your Smart  TV service. You called the company and asked them to send a technician to look at it. The technician did not arrive at the scheduled time, and when he did arrive, two hours late, he said he could not do the repair and gave you a lot of excuses.  

Write a letter of complaint to Mr. Smith Wong, the Customer Service Manager of the Smart TV. In your letter: 

• Describe the situation
• 
  
• Include all relevant details
• 
  
• State what you think should be done about the situation
• 
  
• Add on necessary details