Question
Your expectations (using the desired and adequate boundaries discussed in class) for the service before you experienced it. Perceptions 1. A brief summary of your
Your expectations (using the desired and adequate boundaries discussed in class) for the service before you experienced it.
Perceptions
1. A brief summary of your perceptions of the service.
2. How the service met your expectations?
3. If the service fell short of your expectations.
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Project Management A Systems Approach to Planning Scheduling and Controlling
Authors: Harold Kerzner
10th Edition
978-047027870, 978-0-470-5038, 470278706, 978-0470278703
