You're the human resources manager at the CSI Business Hotel in Chicago. You have an opening for a Guest Services Manager. Hoping for more customers by the summer, you know you will need to go all out to make guests feel welcome and start to build back your business to the level it was at before the pandemic. The Guest Services Manager will be a crucial part of that strategy, so this hiring decision is very important, perhaps more important than usual. Keep in mind that you will want to hire someone who is experienced but also innovative, and ready to do what it takes to help create guest experiences that will help the hotel attract back its customers.

 

For this project, complete the following:

- You have decided to conduct a behavioral interview  of your candidates. Write up 8-10 questions you will ask that match with this interview type.

- You have also decided to ask the candidates about some situations that could occur in this role. Write up threescenarios in which you would ask what they would do if they were hired as the Guest Services Manager in each scenario. They will need to explain what they would do and why. Make sure to keep in mind the special circumstances your industry will have to deal with, i.e., rebuilding the business after the pandemic.